Information Technology Support Engineer
Pubblicato il 29-08-2026 - Sharp Brains Solutions in Parma
We are currently looking for a
DSS L1 (Desktop Support Services – Level 1)
professional to join our team on an on-site support role.
Work Mode:
On-Site Employment Type:
B2B/ Freelance Contract Location:
Parma, Italy
Job Responsibilities: Provide Level 1 desktop support for hardware, software, and network-related issues Troubleshoot Windows OS, MS Office, Outlook, and standard business applications Install, configure, and maintain desktops, laptops, and peripheral devices Support printers, scanners, and other end-user equipment Handle password resets and basic Active Directory tasks Configure email accounts and assist with VPN connectivity Log, track,
and update incidents in the ticketing system Escalate complex technical issues to Level 2/Level 3 teams Ensure timely resolution in line with SLA requirements
️ Required Skills & Experience: 1–3 years of experience in Desktop Support / IT Support Strong knowledge of Windows 10/11 environment Basic understanding of networking concepts (IP, DNS, DHCP) Experience with Active Directory and user account management Good troubleshooting and problem-solving skills Strong communication and customer service skills Ability to work independently in an on-site environment