29 ago - Milano
ITAZON Technologies
ph3Job Title: Desktop Support Engineer | ITAZON Technologies | Milan, Italy /h3 h3Recruiting Company: ITAZON Technologies /h3 h3Job Location: Milan, Italy /h3 h3Job Type: Full-Time (Onsite) | B2B Freelance Contract /h3 h3Position Summary /h3 pITAZON Technologies is seeking a skilled Desktop Support Engineer to provide onsite L1 and L2 technical support for end users in Milan. This role is ideal for an IT support professional with strong troubleshooting expertise across desktop, network, hardware, software, and Microsoft technologies, combined with a customer-focused approach to service delivery. /p h3Detailed Job Description /h3 pAs a Desktop Support Engineer, you will serve as the primary point of contact for end‑user technical issues, ensuring the smooth operation of workplace technology and IT services. You will provide hands‑on support for Windows environments, Microsoft 365, Active Directory, hardware devices, peripherals, and network‑related issues while managing incidents through established service management processes. The role requires a proactive professional capable of diagnosing and resolving technical challenges efficiently while maintaining service‑level agreements (SLAs). You will also collaborate with vendors and internal support teams to deliver a seamless IT experience across the organization. /p h3Key Responsibilities /h3 ul liProvide onsite L1 and L2 desktop support to end users /li liTroubleshoot and resolve hardware, software, operating system, network, and application issues /li liSupport Microsoft Windows environments, Microsoft 365, Active Directory, printers, laptops, and peripherals /li liManage incidents, requests, and updates through ticketing and helpdesk systems /li liEnsure service requests are resolved within agreed SLAs /li liPerform hardware installation, maintenance, diagnostics, replacements, and repair activities /li liConfigure and support desktop, laptop,
and workstation deployments /li liCoordinate with third‑party vendors for hardware and service‑related issues /li liSupport audio‑visual (AV) equipment and meeting room technologies /li liProvide basic administration and support for macOS devices, mobile devices, and Mobile Device Management (MDM) platforms /li /ul h3Required Qualifications Skills /h3 ul liBachelor’s Degree in Computer Science, Information Technology, or equivalent technical qualification /li liExperience providing L1 and L2 Desktop Support in enterprise environments /li liStrong knowledge of Microsoft Windows operating systems /li liHands‑on experience with Active Directory and Group Policy Objects (GPO) /li liExperience supporting Microsoft 365 applications and services /li liFamiliarity with helpdesk and IT service management tools /liliStrong troubleshooting and diagnostic skills across desktop and network environments /li liExcellent communication and customer service skills /li liAbility to work effectively in fast‑paced and project‑driven environments /li liEnglish language proficiency at B2 level or higher /li liEU Passport holder or eligible to work in Italy /li /ul h3Nice‑to‑Have Skills /h3 ul liCompTIA A+ Certification /li liMicrosoft Certified Professional (MCP) or equivalent Microsoft certifications /li liExperience with Mobile Device Management (MDM) platforms such as Intune /li liKnowledge of macOS administration and support /li liExperience supporting conferencing, collaboration, and AV systems /li /ul h3Recruitment Pro Tip /h3 pEnsure your CV prominently highlights keywords such as Desktop Support, L1 Support, L2 Support, Windows Administration, Active Directory, Group Policy (GPO), Microsoft 365, Helpdesk, ITSM, Hardware Troubleshooting, Incident Management, SLA Management, Printer Support, Laptop Deployment, macOS, Mobile Device Management (MDM), and Customer Support to maximize ATS visibility and recruiter shortlisting success. /p /p #J-18808-Ljbffr
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