Help Desk Specialist
Pubblicato il 29-08-2026 - Zenith Global in Milano
Zenith Global , now part of IQ-EQ, a leading global investor services group, is a financial intermediary pursuant to Article 106 of the Italian Banking Act (TUB), specialised in structured finance transactions. Founded in 2000, Zenith Global manages more than 300 securitisation special purpose vehicles (SPVs) and approximately €50 billion in assets in its role as Master Servicer. With more than 220 professionals across its Milan and Rome offices — with women representing over 63% of the workforce and 80% of management — in 2024 Zenith Global obtained the UNI/PdR 125:2022 Gender Equality Certification and was recognised as a Great Place to Work for two consecutive years, in 2024 and 2025. Since 2017, the company has maintained the highest “Strong” rating assigned by S&P; Global Ratings. A market leader in real estate securitisations with over 60% market share, Zenith Global has also continued to innovate by developing, as a proof of concept, the first securitisation transaction using blockchain technology. Zenith Global performs all roles and activities connected with a securitisation transaction, from the incorporation of special purpose vehicles (SPVs) and their administrative, accounting and corporate management, to cash and payment services, as well as Master Servicing, Back-up Servicing, credit portfolio management, regulatory activities and structuring services. Zenith Global puts people at the centre, championing continuous development, diversity, inclusion and gender equality—core values of its corporate culture. To strengthen its IT team, Zenith Global is seeking an Help Desk Specialist to provide technical support to all employees and ensure the efficient operation of the company's IT services. Key Responsabilities: Manage support requests through the ticketing system, ensuring timely and accurate resolution. Provide first- and second-level technical support for hardware and software issues. Install and configure laptops and smartphones for new and existing employees. Support the installation and configuration of workstations,
networks, printers, and other peripherals. Monitor system performance and apply software patches and updates. Deliver high-quality back-office IT support to meet the needs of internal users. Configure and manage VPN connections. Train and support end users in the effective use of software and technology. Assist the IT team with infrastructure management and the resolution of technical issues. Preferred Qualifications: High school diploma and/or Bachelor's degree in Information Technology, Computer Science, or a related technical field. Strong knowledge of Windows Client and Windows Server operating systems, as well as end-user productivity applications (Microsoft Office, email clients, web browsers, Adobe Acrobat, etc.). Basic knowledge of networking concepts (TCP/IP), firewalls, and core network services. Good knowledge of iOS and Android operating systems. Good knowledge of Microsoft 365. Good knowledge of Microsoft Azure (Microsoft Entra ID). Experience with Microsoft Intune and Windows Autopilot. Experience configuring Microsoft Outlook email accounts and troubleshooting related issues. Experience using IT ticketing and service management tools. Previous experience in a similar IT Help Desk role. Good command of the English language. Strong problem-solving abilities. Analytical mindset. Customer- and user-oriented approach. Team player with excellent collaboration skills. Willingness and flexibility to independently learn new technologies. Who We Are Looking For: We are looking for professionals with previous experience as an IT Help Desk Specialist in a structured corporate environment, who are passionate about delivering excellent technical support and providing a high-quality service to internal users. What we offer: A role in a dynamic, growing and inclusive environment, with flexible working and the option to work remotely up to three days per week. The opportunity to develop and strengthen specialised technical skills. The opportunity to work closely with structured finance specialists and analyse securitisation transactions from the structuring phase onwards.