Travel Industry Director - Excelsior Hotel Gallia

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ph3Additional Information /h3 pJob Number /p pJob Category Sales Marketing /p pLocation Piazza Duca D'Aosta 9, Milan, Milano, Italy, 20124VIEW ON MAP /p pSchedule Tempo pieno /p pLocated Remotely? N /p pPosition Type Management /p pPay Range: EUR 48000 - 51000 Annual Salary /p h3Job Summary /h3 pDirects the property’s Travel Industry Sales function verifying that client expectations and production goals are met. Selectively sells Travel Industry business in the interest of maximizing guest rooms and food and beverage revenue. Develops and implements sales and marketing programs and strategies for the Travel Industry Sales market. /p h3CANDIDATE PROFILE /h3 h3Education and Experience /h3 ul li2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area. /li /ul pOR /p ul li4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 year experience in the sales and marketing or related professional area. /li /ul h3CORE WORK ACTIVITIES /h3 h3Supporting Developing and Executing Sales Strategies /h3 ul liDirects the property’s Travel Industry Sales function verifying that client expectations and production goals are met. /li liWorks with sales leader to promote understanding of sales strategy and effective implementation of this strategy for the segment. /li liWorks with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the Director of Sales (DOS). /li liAssists with the development and implementation of promotions, both internal and external. /li liActively participate where necessary on all special projects/events such as Site Inspections, Familiarization (FAM) trips. /li liPlans and participates in Sales trips and industry related meetings. /li liParticipates in departmental sales meetings, relevant operational meetings and pre-cons. /li /ul h3Maximizing Revenue /h3 ul liProvides positive and aggressive leadership to promote maximum revenue potential (e.g., sets example with personal booking goals). /li liRecommends booking goals for sales team members. /li liDirects the solicitation and business negotiation efforts to maximize room revenue and achieve sales goals. /li liPromotes the property’s inclusion into national and international accounts through tour wholesale operations, travel agent consortiums and airline operations. /li /ul h3Managing Sales Activities /h3 ul liMonitors all day to day activities of direct reports. /li liApproves space release for catering to maximize revenue (e.g., Director of Sales (DOS), Group) in the absence of a Business Evaluation Manager.



/li liParticipates in sales calls with members of sales team to acquire new business and/or close on business. /li liExecutes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). /li liManages the orchestration of the International Travel program as it relates to business development and property package creation. /li liPartners with the marketing department to plan and direct a comprehensive marketing program to promote the property as a viable destination for travel industry market segments. /li liSelectively sells Travel Industry business in the interest of maximizing guest rooms and food and beverage revenue. /li liDevelops and implements sales and marketing programs and strategies for the Travel Industry Sales market. /li /ul h3Analyzing and Reporting on Sales and Financial Data /h3 ul liAnalyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals. /li liAssists Revenue Management with completing financial projections. /li liReviews sales and catering guest satisfaction results to identify areas of improvement. /li liDevelops and executes the annual Sales plan for the assigned market for all direct reports. /li /ul h3Providing Exceptional Customer Service /h3 ul liDisplays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. /li liInteracts with guests to obtain feedback on product quality and service levels. /li liMeets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. /li liEmpowers employees to provide excellent customer service. /li liObserves service behaviors of employees and provides feedback to individuals. /li liIncorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. /li liExecutes and supports the company’s Customer Service Standards and property’s Brand Standards. /li liParticipates in and practices daily service basics of the brand. /li liExecutes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.



/li liServes the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. /li liGains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. /li /ul h3Building Successful Relationships /h3 ul liDevelops and manages relationships with key stakeholders, both internal and external. /li liWorks collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Global Sales Organization (GSO)) to verify the property needs are being achieved and the sales efforts are complementary, not duplicative. /li liWorks with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. /li liAttends customer events, trade shows and sales missions to maintain, build or develop key relationships with Global Sales Organization (GSO) Managers and customers. /li /ul pAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. /p pThe Luxury Collection Hotels Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. /p pFrom legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. /p pbBe /b where you can do your best work, bbegin /b your purpose, bbelong /b to an amazing global team, and bbecome /b the best version of you. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7jxo4q