Community Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7jxo5v

For advertising agency, we're looking for a Community Manager.

Interessato/a a questo ruolo? Può trovare tutte le informazioni pertinenti nella descrizione qui sotto.

The Community Manager manages social community during the working week through publishing, moderation, engagement, customer-care support and live monitoring, ensuring timely and brand-consistent interaction across active channels.

Key responsibilities

-

- Schedule and publish approved content across social channels in line with the editorial calendar and platform requirements.

- Monitor comments, mentions, direct interactions and emerging conversations from Monday to Friday.

- Respond to users in line with tone of voice, moderation rules, FAQs and customer-care procedures.

- Support customer-care activities by collecting the information needed, routing requests to the relevant teams and following established escalation paths.

- Identify sensitive topics, recurring issues, misinformation, complaints or potential reputational risks and promptly elevate them to the Social Media Manager.

- Support live monitoring and community management during events,



launches or specific activations when planned.

- Maintain accurate records of interactions, open cases, escalations and recurring themes to support team handovers and reporting.

- Flag content or operational issues such as broken links, incorrect information or publishing errors.

- Coordinate closely with the Social Media Manager to ensure continuity of coverage and context.

- Provides input for Social Media Reports based on the day-to-day experience with the Community

Tools and platforms

-

- Emplifi and approved social publishing / moderation platforms

- Meta Business Suite and native social-channel tools

Experience and qualifications:

-

- 2+ years of experience in community management, social customer care or social-media operations.

- Excellent written Italian, with strong attention to tone, accuracy and context; working English is required. xysqume

- Strong knowledge of major social platforms and moderation practices.

#J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7jxo5v