Temporary International Customer Service Technician
Pubblicato il 29-08-2026 - Kedrion Biopharma in Barga
Noi di Kedrion crediamo che l'innovazione e la cura debbano andare di pari passo. La nostra missione è migliorare la vita attraverso il nostro lavoro nel campo delle malattie rare e ultra-rare.
In qualità di leader globale con un team appassionato di 5.700 dipendenti, raccogliamo e frazioniamo il plasma per produrre e distribuire 38 farmaci vitali in tutto il mondo, affermandoci come il quinto più notevole attore nel settore dei prodotti plasmaderivati.
Descrizione del ruolo
Execute regular customer service and logistics activities, from order taking, to order processing, international shipping, billing and monitoring of after-sales steps, to ensure customer service operations are performed accurately and timely
Cosa farai
- Receive and process sales orders from commercial customers, taking care of all process steps and ensuring the quality of data and information provided
- Collect, process, and assemble the necessary documentation for foreign shipments, ensuring compliance with regulations and international standards
- Maintain communication with customers, providing all the information necessary for the reception of shipments and dealing with requests and complaints
- Monitor the solvency of customers, tracking invoice payments, timeliness, credit lines and exposure, informing the direct supervisor in case of risk of insolvency
Requisiti e competenze richieste
- University Degree
- Proficiency in English and German (written and spoken)
- Experience in Customer Service and/or Logistics preferred
- Knowledge SAP is a plus
Tipologia Contrattuale
- CCNL : Industria Chimica
- Fixed-term contract for maternity leave cover
Compensation & benefits The minimum annual gross salary for this role is € 31.510. The overall compensation package will also include the additional elements provided for under the applied collective bargaining agreement and any relevant company-level agreements.
Any variable compensation components and benefits, in line with company policies, will be communicated at a later stage of the recruitment process.
The Company may offer an annual gross salary different from the amount indicated in this job posting, based on the candidate's professional experience, technical expertise, and skills. Any such change will be justified on the basis of the objective factors identified during the recruitment process. These may include, but are not limited to, significantly higher or lower levels of professional experience compared to the target profile, additional specialized skills, the scope and complexity of the final role configuration and the outcomes of the selection assessments.
Other objective and clearly identified factors may also be considered.
Any such adjustment will be appropriately documented in accordance with internal procedures.
Il presente annuncio è rivolto a persone di ambosessi (L.903/77 - D.Lgs n198/2006) anche appartenenti alle Categorie Protette (L.68/99).