Order handling and customer support manager
Pubblicato il 28-08-2026 - Experteer Italy in Dalmine
Ph3Order Handling and Customer Support Manager /h3pManager / Team Leader /ppIn this role you lead the Local Division Order Handling team to manage the end-to-end Order-to-Cash process, ensuring on-time delivery and high customer satisfaction. You will implement and refine customer service strategy, collaborate across functions, and drive continuous improvement including AI-based order-entry automation. Your work supports ABB’s mission to run what runs the world by delivering reliable, customer-centric service and operational excellence. /pulliHybrid work options /liliWellbeing support for employees and families /liliWelfare plan with personalized services /liliCanteen provided /liliLead and develop the Order Handling team to sustain a high-performance,
customer-centric culture /liliEnsure end-to-end Order-to-Cash execution for domestic and export markets with compliance and policy adherence /liliBuild and maintain proactive customer relationships and drive rapid issue resolution /liliDrive continuous improvement and digital transformation within Order Handling, including AI-based order entry automation /liliCollaborate with business counterparts to optimize processes and lead cross-functional initiatives /liliSolid experience in Order Handling, Customer Support, or related Order-to-Cash roles /liliProven leadership experience with ability to develop people and foster accountability /liliStrong knowledge of SAP and end-to-end Order-to-Cash processes (order management, shipping docs, invoicing, transportation, trade, compliance) /liliCustomer service excellence mindset and track record in dynamic environments /liliEffective communication in Italian and English (written and spoken) /li /ul /p #J-18808-Ljbffr