Technical Support Specialist
Pubblicato il 29-08-2026 - GWM Italia in Milano
About the Company
GWM (Great Wall Motor) è un'azienda tecnologica intelligente globale con capacità completamente integrate in design, ricerca e sviluppo, produzione, vendita e assistenza. Il portafoglio prodotti include GWM HAVAL, GWM WEY, GWM TANK, GWM ORA, GWM POER e GWM SOUO, e spazia tra SUV, pickup, veicoli a nuove energie, motociclette, autocarri pesanti e veicoli fuoristrada di lusso per soddisfare diverse esigenze di mobilità.
Responsibilities
1. Deal with dealers' online and offline technical problems;
2. Responsible for technical support system requirement input;
3. Participate in the development of training courses, edited PPT courseware, and participate in after-sales technical training;
4. Responsible for the verification and recommend of special tools and diagnostic instruments;
5. Follow-up and management of technical data;
6. Responsible for the establishment of technical case database;
7. Monitor and solve market quality issue;
8. Responsible for handling and improving quality problems;
Qualifications
- Bachelor degree or above, major in vehicle engineering, mechanical engineering or related fields is preferred.
- At least 5 years of working experience in vehicle aftersales service, technical support or vehicle R&D.;
- Fluent in English and Italian.
- Strong organizational skills, attention to detail, punctuality, and problem-solving abilities.
- Ability to work independently and manage priorities in a dynamic environment.
Required Skills
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Proficiency in office software and tools.
Pay range and compensation package
Competitive salary based on experience and qualifications.
Equal Opportunity Statement
We are an equal opportunity employer and are committed to creating a diverse and inclusive workplace. We encourage applications from all qualified individuals.