Principal Platform Owner
Pubblicato il 29-08-2026 - Hollister in Italia
We Make Life More Rewarding and Dignified
Location: Gurgoan
Department: IT
Summary
The Principle Platform Owner / Architect is accountable for the overall strategy, architecture, governance, and core administration of the enterprise ServiceNow platform. This role ensures the platform is secure, scalable, resilient, and aligned with enterprise technology strategy. Working in partnership with process owners, module-specific administrators, and cross-functional stakeholders, the role provides architectural leadership, establishes platform standards, and enables consistent, high-quality delivery across the ServiceNow ecosystem.
Responsibilities
- Own the enterprise ServiceNow platform strategy, roadmap, and lifecycle management.
- Establish, maintain, and enforce platform governance, architectural standards, and development best practices.
- Lead platform-wide architectural design, including shared capabilities, integrations, and common data models.
- Oversee core platform administration activities, including upgrades, performance monitoring, and operational health.
- Provide architectural guidance, technical oversight, and enablement to process owners and module teams.
- Coordinate platform-level intake, prioritization, release planning, and deployment approvals.
- Maintain authoritative platform documentation, standards, and administrative runbooks.
- Act as the primary technical advisor and escalation point for platform-related decisions.
Essential Functions of the Role
- Maintain and analyze data using tools like Excel, SAP, or HRIS systems.
- Ensure data accuracy and confidentiality in compliance with company and legal standards.
- Demonstrate initiative in identifying process improvements or automation opportunities.
- Lead or support special projects aligned with departmental objectives.
Education & Work Requirements
- Bachelor’s Degree with 8-12 years of related experience
Education & Work Preferences
- ServiceNow Certified System Administrator (CSA).
- Demonstrated expertise in ServiceNow platform architecture, data models, integrations, and security concepts.
- Proficiency with JavaScript, web-based technologies, and integration patterns (REST/SOAP, APIs).
- Experience managing complex ServiceNow environments, including upgrades, migrations, and multi-instance strategies.
- Experience working in Agile and/or DevOps delivery models.
- Advanced ServiceNow certifications such as Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or progress toward Certified Technical Architect (CTA).
- Experience with enterprise architecture, security architecture, or cloud integration patterns.
- Experience supporting large, regulated, or highly complex enterprise environments.
- Demonstrated ability to lead through influence within a federated or matrixed organizational model.
Competencies
- Be Agile - Innovates and adapts quickly, approaching change with curiosity while persisting through obstacles.
- Be Customer Centric - Considers the needs, experiences and feedback of customers in all we do.
- Be People-Focused - Builds trust and collaborates with an inclusive and empathetic approach.
- Be Performance Driven - Operates with an ownership mindset, driving meaningful outcomes.
- Live The Schneiders’ Legacy, Our Noble Purpose - Passionately serves Our Mission and Vision, while demonstrating the Immutable Principles.
- Mid-year Rating and Comments for Competencies
- Mid-year Rating and Comments for Goals
About Hollister Incorporated
Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries.
Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings.
EOE Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Job Req ID: 36024