Front Office Manager m/v

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7k2133

The Hoxton has officially opened in Florence – the capital of Tuscany and a city famed for its Renaissance masterpieces, stunning architecture, and iconic landmarks. Bursting with culture (and as the birthplace of gelato), Florence felt like the perfect spot to become our second home in Italy. The Hoxton in Florence will feature 161 beautiful bedrooms of varying sizes, a large ground floor restaurant, bar, lobby, rooftop and courtyard.

There is also a basement meeting and events space. The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night.

We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces. Lead and manage a team of high-energy people who love our guests, by setting and monitoring goals, empowering, and developing them, and creating an environment where people can be themselves. Management of departmental costs and ensure that all expenses are kept in line with budget guidelines.

Ensure that all hotel standard operating procedures are trained and adhered to, also pro-actively identifying opportunities to improve and enhance processes and procedures. Ensure a good relationship is maintained between front office, housekeeping, maintenance and F&B.; To be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.

Achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.



Assist the sales and events team with site inspections and be confident on the hotel facilities. You’re looking for a place where you can be you; Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.

You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. If we got stuck in a lift together, we’d have a good time and share a few laughs. You want to be part of a team that works hard, supports each other, and has fun along the way.

You have experience in a similar role, or as an Assistant looking for further development with a demonstrable track record of excelling in front office operations and procedures. You have experience of Micros Fidelio Opera or a similar property management system. You have experience of monitoring and implementing health & safety procedures.

You will be required to work flexible shift patterns which will include days and nights, weekdays, and weekends to support the duty management team, as and when required. A natural at leading and managing others, you lead by example and create an environment where your team can be their best self The opportunity to work with an exciting new hospitality concept in Florence and have a real impact on its success. Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.

Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands. Excellent discounts across The Hoxton and the global Ennismore family. Time off to volunteer with one of our partner charities.

Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values. team parties – we know how to have a good time! #

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7k2133