Front of House Manager – Luxury VIP Hospitality

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7k2153

Job title: Front of House Manager – Luxury VIP Hospitality

Location: Milan (Linate)

Salary: € Competitive

Date: ASAP

We are seeking a Front of House Manager to join an award-winning global leader in executive aviation hospitality, where excellence, personalization, and seamless service define every guest interaction.

In this role, you will oversee the VIP Lounge operations, ensuring a world-class, highly personalized experience for high-profile clients. As the on-site leader during shifts, you will drive service excellence, team coordination, and operational efficiency, while upholding the highest standards of luxury hospitality.

Key Responsibilities:

- Guest Experience: Oversee meet-and-greet operations, lounge assignments, and personalized service from arrival to departure
- Team Leadership: Recruit, train, and develop staff to deliver 5-star service, conduct performance evaluations, and manage schedules
- Operational Coordination: Supervise F&B;, Guest Experience, and Butler teams; ensure cleanliness, safety, and presentation standards
- Service Recovery: Handle guest complaints with professionalism and empathy, ensuring prompt resolution and documentation
- Compliance: Adhere to organizational policies, health and safety standards, and maintain required records
- Lead the day-to-day operations of the VIP Lounge, ensuring exceptional service delivery in line with brand standards
- Serve as the primary point of contact for VVIP guests, managing requests,



preferences, and feedback to create seamless, memorable experiences
- Act as a hands-on leader, fostering a culture of anticipatory service, loyalty, and guest engagement

Key requirements:

- Education: Minimum High school diploma or official certification; valid driver’s license required
- Experience: 5+ years in luxury hospitality, with 1+ year in a supervisory/managerial role; multilingual skills preferred
- Preferred background as hotel Front Office Manager and/or F&B; Manager, VIP Lounge Manager, Private Members Club Manager
- Languages: Fluent in English and Italian
- Technical Skills: Intermediate IT proficiency (MS Office, database management)
- Personal Attributes: Passion for hospitality, calm under pressure, detail-oriented, strong leadership and communication skills
- Availability: Flexible to work shifts, weekends, and public holidays

Ideal Candidate:

- A polished, professional leader with a guest-oriented attitude and a strong sense of accountability
- Multitasking, organizational, and time management skills to thrive in a fast-paced, high-end environment
- Committed to delivering WOW moments and capturing exceptional guest experiences

Job title: Front of House Manager – Luxury VIP Hospitality

Location: Milan (Linate)

Salary: € Competitive

Date: ASAP

If your profile matches the above requirements, please send your resume to (email hidden)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7k2153