Customer Service Intern

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7k26py

About us

Kering is a global, family-led luxury group, home to people whose passion and expertise nurture creative Houses across couture and ready-to-wear, leather goods, jewelry, eyewear and beauty: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ginori 1735, as well as Kering Eyewear. Inspired by their creative heritage, Kering’s Houses design and craft exceptional products and experiences that reflect the Group’s commitment to excellence, sustainability and culture.

This vision is expressed in our signature: Creativity is our Legacy. In 2024, Kering employed 47,000 people and generated revenue of €17.2 billion

Ginori 1735 is an expression of excellence in Italy and in the world in the high artistic manufacture of porcelain, able to combine craftsmanship, creativity and attention to progress. As part of the global luxury group Kering, we are committed to ‘empowering imagination’ in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfil your potential and creativity.

Your Opportunity The Customer Service Intern, directly reporting to the Customer Service Manager and operating in a dynamic and international environment, will be focused on supporting back-office activities across both B2B and Retail channels, working closely with Customer Service team a different company functions to ensure operational accuracy, timely execution, and a customer-oriented approach.

How You Will Contribute

- Developing knowledge of Ginori 1735 products, collections, and product catalogue.
- Supporting customer order entry activities and generating related order confirmations.
- Assisting in pre-sales activities, including the management of sample orders, complimentary products, and products on approval,



following the process from order entry to delivery.
- Providing support to customers and sales teams through the creation of mailing lists and the distribution of commercial and marketing materials, such as visual guidelines, price lists, and dedicated documentation.
- Preparing files and databases based on specific customer requests.
- Supporting complaint management activities, including claim verification, replacement order entry, and return process handling.

Who You Are

- Degree in Economics, Languages, or a related field, or a high school diploma in Languages or Business Studies.
- Good knowledge of Microsoft Office, particularly Excel and Outlook.
- Fluent Italian and English required; knowledge of French will be considered a plus.
- Detail-oriented and well-organized, with strong attention to accuracy.
- Good communication and interpersonal skills.

Why work with us

This is an excellent opportunity to join the Kering adventure in a moment of extraordinary transformation and become part of a dynamic team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7k26py