We have an exciting opportunity for you to join our team as a Ops Service, Quality and Process Associate / Specialist / Snr. Specialist within the newly formed department under the European Global Trade Service organization. Countries in scope: IT, PL and PT.

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Who We Are
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What You Will Be Doing

Root cause analysis based on available or self-generated dashboards or data queries

Lead and manage quality and process improvement initiatives to support operational customs clearance service objectives

Work closely with local customs clearance operations teams as well as Planning and Engineering, Compliance, Regulatory and other functions in order to improve service

Ensure alignment with strategic quality objectives and operational standards

Support programs/projects across different regions together with multiple departments

What Do You Bring With You

Solid problem-solving, analytical skills and IT affinity

Proactivity and capability to influence change

Process and methodological way of thinking

Excellent communication skills at all levels of the organization

Strong ability to plan and organize with attention to detail

Experience and knowledge across various operational fields, particularly customs clearance

Excellent coordination and leadership skills to drive projects

University degree

PM certification preferr

: Operations Quality Associate

Maestra

Bagnino

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