Product Manager – Payments
Pubblicato il 29-08-2026 - Limehome in Milano
Job Description
Billing and payments sit at the center of Limehome's revenue — and we're looking for someone to take full ownership of this function from day one. This isn't a UX-focused product role; it's an operational, cross-functional one where you'll work directly with a small engineering team, Accounting, and Customer Service to make sure every payment and invoice flows correctly across our European markets.
How You’ll Be Hosting With Heart
- Own the payment experience end-to-end — from guest checkout through post-stay charges — monitoring success/failure rates across methods and countries, and driving down failures (declines, gateway timeouts, 3DS/SCA issues) through product and process fixes.
- Manage the full billing cycle for room revenue recognition across multiple countries, and act as the internal expert on how payments and billing flow through Adyen and Apaleo — spotting and closing integration gaps.
- Partner with Accounting to resolve billing discrepancies, support reconciliation,
and investigate OTA payment/payout mismatches — building durable fixes rather than one-off patches.
- Run daily triage with the Customer Service back office, prioritizing payment-related tickets by impact and unblocking the team on edge cases.
- Ensure invoicing compliance with VAT, city tax, and other local regulations, working closely with Accounting to flag risks early.
- Turn recurring fixes into scalable processes and a data-driven roadmap — using SQL and product analytics to spot patterns and translate them into clear priorities for non-technical stakeholders.
Job Requirements
- Solid knowledge of EU billing and payments in hospitality, plus accounting literacy — comfortable with reconciliation, invoicing logic, and financial detail without needing to be an accountant
- Experience with agile project management and impact-based prioritization, even when everything competes for attention
- A proven track record managing stakeholder relationships across diverse departme