Sr Account Manager S&M Cities Italy
Pubblicato il 29-08-2026 - Glovo in Milano
Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
Your Mission:
As a Sr Account Manager in the City Development team, you will take full strategic and operational ownership of a regional cluster of cities. You will be the single point of accountability for their growth: deciding where we expand, which partners we bring onto the platform, how we fix the fundamentals of the user experience— all the way to handing over a mature, profitable, market-leading city.
Own Your Focus Cities End-to-end
Coverage & Maps: drive expansion decisions and coordinate with Operations on decisions to improve the presence in your cities.
Content: set partner acquisition priorities, own pipeline execution, manage & Grow your cities’ top partners.
Fix the Basics:
directly drive partner uptime improvement through targeted outreach, menu quality and CTDP optimization, and review AVR/shrinking thresholds to prevent content reductions triggered by ops tools.
Affordability: own and execute the city-level promotional plan with city top partners.
Reporting: own the city-level Weekly Business Review.
What Success Looks Like
Promotional presence in your cities— work with your top partners to execute appealing promotions.
Focus on growing your priority cities.
Qualifications
What you will bring to the ride:
Ownership & drive: a proven bias for action and a track record of hitting ambitious targets without supervision — you treat your territory like your own company.
Analytical power: you translate complex data (share, funnel, unit economics) into a prioritized action plan, and you are fluent in marketplace metrics such as GMV, contribution margin, fail rate, uptime,