Deputy Store Manager
Pubblicato il 29-08-2026 - Altro in Milano
Overview
In this role, the Associate/Deputy Store Manager is a strong Moncler Ambassador, supporting the Store Director in all his responsibilities. He/she is responsible for achieving store business objectives and embody Moncler's core values and visionary spirit in the market. He/she is an inspiring leader, able to lead with innovation, developing and nurturing the unique talents of the store team through dynamic and motivational management and mentorship. As a leader, he/she brings the Moncler Client Experience to life, fostering enduring client relationships, and consistently striving for excellence, aiming to exceed all expectations.
Your Impact
CLIENT
Clienteling
Build and maintain strong, personalized client relationships through attentive service and tailored recommendations;
Foster client loyalty by proactively engaging with clients and understanding their preferences.
Coach Client Advisors to optimize their clienteling performance and ensure the team is all aligned on the different client initiatives and actions to take
Client Experience
Deliver an exceptional in-store experience through high-touch service and support the overall client experience in the store
Quickly address client concerns, offer personalized assistance, and ensure a welcoming and sophisticated environment.
Client Development
Develop and execute the store's client development strategy;
Grow the existing client portfolio, expand the client base, and support long‐term goals related to clienteling excellence.
BUSINESS
Sales
Engage with clients, identify their needs, recommend products, and guide them through the purchase process;
Coach the team to create a genuine, attentive and long lasting relationship with the clients, based on listening, meeting and exceeding client's needs and expectations;
Contribute to revenue growth while ensuring high client satisfaction.
Product Knowledge
Maintain deep knowledge of all product features, craftsmanship, and brand storytelling;
Use product expertise