Customer Support/Success Manager
Pubblicato il 29-08-2026 - Jobgether in Italia
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support/Success Manager - Digital Events based in Italy.
This role is an opportunity to manage high-value digital event projects while building lasting relationships with clients across the scientific and academic community.
You will act as a trusted advisor and primary point of contact, ensuring customers receive an exceptional experience throughout every stage of their engagement.
From onboarding and project delivery to post-event reviews, you will coordinate activities and ensure commitments are delivered to a high standard.
You will collaborate closely with Sales and cross-functional teams to solve challenges, gather customer feedback, and support product evolution.
The role combines customer success, project management, digital events, and hands-on support in a fast-moving international environment.
You will also mentor junior colleagues and contribute to improving processes, customer satisfaction, and overall business performance.
This position is ideal for an organized, communicative professional who enjoys taking ownership and helping clients succeed.
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Accountabilities:
Lead digital event projects and client engagements, ensuring projects are delivered according to agreed scope, timelines, and quality standards.
Serve as the primary point of contact for assigned clients, coordinating with internal teams to address needs, resolve challenges, and drive customer success.
Onboard new clients through engaging video training sessions and ensure users understand the platform and relevant workflows.
Define, present, and execute project scope in line with partnership agreements and customer expectations.
Build strong client relationships and proactively identify opportunities to improve their experience and outcomes.
Gather customer feedback, communicate client needs internally, and contribute insights that can influence produc