Deadline Date: Wednesday 09 September 2026
Requirement: Audio/Video Technical Services
Location: Sigonella, Italy (100% onsite, NCIA CSU Sigonella)
Period of Performance:
2026 Base: 01 November – 31 December 2026, with the possibility to exercise the following options:
2027 Option: 01 January 2027 – 31 December 2027
2028 Option: 01 January 2028 – 31 December 2028
Required Security Clearance: COSMIC TOP SECRET
1. INTRODUCTION
The Directorate of CIS Support Units (DCSU) is responsible for the delivery of end-to-end Communication and Information Systems (CIS) services across NATO commands through its CIS Support Units (CSUs). These services include installation, operation, maintenance and support of CIS capabilities required to enable NATO missions in peacetime, crisis, and war.
CSU Sigonella provides CIS services in support of local and deployed Operational Partners, ensuring that CIS systems and end-user services are delivered in a reliable, secure and operationally effective manner. The CSU's Service Operations Branch (SOB)

is responsible for the execution of operational CIS services, including endpoint lifecycle management, user support and deployment of CIS equipment for exercises and operational activities.
This Statement of Work (SoW) defines the provision of Audio/Video Technical Support to all services intended to augment the capacity of the SOB. The Contractors will provide technical support to ensure the timely setup, configuration, and availability of Voice, VTC, and end-user services, as well as execution of associated operational activities in accordance with NCIA standards, procedures and operational requirements.
2. BACKGROUND
CSU Sigonella supports the provision of CIS Services to NISRF. The CIS support provided enables end-to-end CIS services, installing, operating, maintaining and supporting the full range of CIS capabilities during peacetime, crisis and war throughout its allocated Area of Responsibility (AOR).
Due to the growing demand coming from

2026-0124 Audio/Video Technical Services

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