Cloud Architect

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Key Responsibilities
• Customer Operations posture evaluation: Evaluate customers high level
operations and governance posture to determine the customers current ability to
delivery cloud successfully, identify gaps, risks and challenges and define a
practical roadmap of how gaps, risks and challenges can be addressed through a
series of interventions.
• Data Analysis: Analyze client data, health reports, and program assessments to
identify trends, insights, and actionable recommendations, helping clients achieve
their objectives. Combine collected assessment data with customer conversations
to generate insightful reports that will generate quality Customer Success
Programs with impact.
• Customer Engagement: Foster strong relationships with client stakeholders
through direct collaboration, establishing Trusted Advisor relationships and
successful delivery of assigned event deliverable(s) while ensuring alignment of
Success Program goals with identified client priorities and needs.
• Alignment of programs to commitments and business goals: Ability to drive




conversations with customers to ensure their programs are aligned to contractual

commitments as well as business goals, highlight potential risks, define accountability frameworks, and ensure overall alignment of customer to commitments and goals.
· Risk Mitigation: Proactively identify potential risks related to program implementation and recommend strategies to address and overcome them.
· Stakeholder Collaboration: Act as a key resource for technical discussions, coordinating efforts between various delivery teams, Microsoft Customer Success Account Managers, and client SMEs to ensure successful outcomes.
· Continuous Improvement: Evaluate program outcomes and recommend improvements based on industry’s best practices and client feedback to enhance the efficiency and effectiveness of Success Programs.
Required Qualifications
· Education: Bachelor’s degree in information technology, computer science, business ad

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7k8wnv