About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class opportunities across Europe. We take pride in our bespoke approach, ensuring every candidate finds a role that aligns with their professional ambitions and lifestyle preferences.
Job Overview
We are currently seeking a passionate professional to join our team in Athens for the Spanish Speaking Customer Expert for Booking.com position in Greece. This is a unique opportunity to advance your career within the dynamic travel industry while enjoying a world-class standard of living in the Mediterranean.
Key Responsibilities
- Provide world-class support to Spanish-speaking travelers and property partners, ensuring seamless travel experiences.
- Assist customers with complex reservation inquiries, cancellations, and booking modifications within the travel sector.
- Maintain high levels of customer satisfaction by resolving travel-related issues with empathy and efficiency.

- Collaborate with international teams to optimize service delivery for the global Booking.com platform.
- Update and maintain accurate traveler data to ensure the highest standards of service excellence.
- Communicate effectively across multiple channels, including phone, email, and live chat, to address client needs.
- Contribute to a positive team environment by sharing insights and best practices within the travel support landscape.

Requirements
- Native or fluent Spanish (spoken and written).
- Valid EU passport (mandatory).
- Excellent communication skills and a passion for the travel industry.
- Ability to thrive in a fast-paced, multi-cultural environment in Athens.
- Proficiency in English to facilitate professional internal communication.
- A customer-centric mindset, eager to excel in one of the most exciting Spanish-speaking jobs in Greece.

Benefits
What We Offer
- Competitive Monthly Salary plus 13th and 14th salaries as a

Spanish Speaking Customer Expert for Booking.com

Maestra

Bagnino

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Economo Ristorazione

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