Engineer, Customer Service
Pubblicato il 30-08-2026 - Canadian Solar MSS ITALY, S.L.R. in Milano
At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, we've been an industry front-runner since our founding in 2001. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry.Throughout Canadian Solar's subsidiaries, e-Storage, Recurrent Energy, MSS and CSI Solar Co., we invest in our employees' growth. Our training programs and promotional opportunities ensure we all can continue to learn. We understand the importance of work-life balance and provide various flexible work options to support our employees' well-being. Join our team to "Make the Difference" by creating a lasting positive impact on the world and the communities where we operate.In this role,
you will be part of a talented team consisting of engineers who offer in-house advise and support to their colleagues as well as premium service towards our customers.This position will make use of knowledge and skillsets of solar product and energy storage experience to provide technical support and engage technical sales activities for Canadian Solar residential energy storage system. Position will be a direct communication link with salesmen, customers, product management and headquarter personnel abroad to assist with needs and support as defined belowMain responsibilities1st level customer contact for all after-sales technical inquiries, troubleshooting, and warranty-related topicsHandle customer complaints, coordinate replacements, and ensure timely issue resolution to maintain high customer satisfactionConduct customer training and technical webinars related to product usage, maintenance, and troubleshootingProvide support for system commissioning, remote diagnostics, and post-installation guidanceCollaborate closely with Product Management, Technical Support, and Engineering