Customer Service Representative (gn) - Location: Milan/Italy
Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team
What you can expect
Joining our Customer Service Credit & Risk Team, you will play a key role in supporting customer account management. Specifically, you will be responsible for:
Managing all correspondence with our customers by telephone and e-mail with high quality assistance level
Processing requests and complaints from customers (for example manage card blocking, pin generation, shipment tracking, limit exceeding)

Maintaining the quality of customer information in a CRM
Monitoring the payments flow
Managing bank account change & SEPA mandate
Performing the Cash Collection activity
What makes you stand out
Bachelor's degree
Previous customer service experience in a commercial service company (at least 2 years)
Familiar with payment monitoring and cash collection
Familiar with MS office
Excellent communicative skills
Strong customer orientation
Proactivity and high attention to details
Good team player
Italian fluency written and spoken (mandatory)
Good knowledge of the English language (B2 level)
We are looking forward to your application and to applicants who enrich our diverse culture Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or tempo parziale (min. 30h/wee

Customer Service Representative

Maestra

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