30 ago - Milano
ITAZON Technologies
Job Title: Desktop Support Engineer | ITAZON Technologies | Milan, Italy
Recruiting Company: ITAZON Technologies
Job Location: Milan, Italy
Job Type: Full-Time (Onsite) | B2B Freelance Contract
Position Summary
ITAZON Technologies is seeking a skilled Desktop Support Engineer to provide onsite L1 and L2 technical support for end users in Milan. This role is ideal for an IT support professional with strong troubleshooting expertise across desktop, network, hardware, software, and Microsoft technologies, combined with a customer-focused approach to service delivery.
Detailed Job Description
As a Desktop Support Engineer, you will serve as the primary point of contact for end‑user technical issues, ensuring the smooth operation of workplace technology and IT services. You will provide hands‑on support for Windows environments, Microsoft 365, Active Directory, hardware devices, peripherals, and network‑related issues while managing incidents through established service management processes.
The role requires a proactive professional capable of diagnosing and resolving technical challenges efficiently while maintaining service‑level agreements (SLAs). You will also collaborate with vendors and internal support teams to deliver a seamless IT experience across the organization.
Key Responsibilities
- Provide onsite L1 and L2 desktop support to end users
- Troubleshoot and resolve hardware, software, operating system, network, and application issues
- Support Microsoft Windows environments, Microsoft 365, Active Directory, printers, laptops, and peripherals
- Manage incidents, requests, and updates through ticketing and helpdesk systems
- Ensure service requests are resolved within agreed SLAs
- Perform hardware installation, maintenance, diagnostics, replacements, and repair activities
- Configure and support desktop, laptop, and workstation deployments
- Coordinate with third‑party vendors for hardware and service‑related issues
- Support audio‑visual (AV) equipme
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