Junior Customer Care Representative
Pubblicato il 30-08-2026 - Satispay in Italia
About us
Satispay began by rethinking the simple act of a payment to remove the friction from our daily routines. But we didn’t stop there. Today, we are building a complete financial platform designed to empower people and concretely improve their lives.
By giving our 6 million users a clear, open path to pay, save, and invest, we are evolving into the definitive destination for every financial need.
What you’ll be doing
- Ticketing & Queue Management – Handle user requests primarily via email and ticketing systems (e.g., Zendesk) with low to medium complexity, maintaining precise ticket categorisation.
- Workflow & SOP Execution – Apply standard operating procedures (SOPs) rigorously and execute specific workflows to ensure consistent, high-quality resolutions.
- Multi-channel Support – Manage basic direct messages (DMs) and social media interactions, and handle inbound/outbound calls as required by operational needs.
- Team Collaboration – Work closely within your team under the guidance of a Team Lead (TL), leveraging the Quality team for continuous support, alignment,
and proper escalation of complex issues.
- Continuous Learning – Engage in a comprehensive ~17-day onboarding and training program, followed by day‑to‑day mentoring with an assigned buddy to constantly sharpen your skills.
Who we’re looking for
- Mindset & Growth – You bring a positive attitude, a growth mindset, and you are highly coachable. You actively seek, accept, and apply constructive feedback to improve your performance.
- Resilience & Adaptability – You possess high curiosity and stress resistance, showing comfort and agility when process changes happen quickly in a fast‑paced environment.
- Empathy & Communication – You have a strong sense of empathy, putting yourself in the user’s shoes to solve their problems efficiently.
- Tech Savviness – Previous exposure to ticketing systems like Zendesk or managing digital customer communications is a strong plus.
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