Area Service Manager – North-West Italy

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Area Service Manager – North-West Italy / Turin (Remote)
Location: North-West Italy / Turin area, Italy (Remote)
Area of Responsibility: North-West Italy
About the Role
Epta is seeking an experienced Area Service Manager to oversee service operations across the North-West region of Italy, with Turin serving as the focal point of the territory. The successful candidate will ensure high service standards, support customer satisfaction, coordinate local technical organizations, and manage service partners and subcontractors throughout the region.
Remote Working
This is a 100% remote position and can be done from any location within Italy, with Turin serving as the focal point of the assigned region (North-West Italy)
Regular travel within the North-West Italy region is required to support customers, service operations, and business activities
No office attendance is required
Company car available for both business and personal use
Key Responsibilities
Coordinate all Service activities with local Technical organizations
Responsible for data elaboration,



consolidation and analysis with QM, to provide monthly reporting to Customers
Continuous review and definition of improvements in After sales service processes
Acquire deep knowledge of existing Service agreements (Customer’s Service contracts) and support the preparation phase according to Epta’s policy.
Manage recall campaigns in coordination with Quality/Non-Conformity and Service organizations
Manage preventive and actual cost analysis (with detail of materials, labor or outside subcontractors) for all Service activities
Scout new external providers (subcontractors), negotiate the rates and SLA
Manage the subcontractors by verifying the SLA, costs, overdue, certification and documentation)
Requirements
Minimum 3 years of professional experience in a similar role
Engineering degree or equivalent technical education is an advantage
Previous experience in the commercial refrigeration industry or a similar sector is cons

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7kbfvm