At AlfaDocs , we're on a mission to transform healthcare. Our software platform makes the daily lives of medical practices and patients easier by streamlining practice management and patient relationships. With our all-in-one, cloud-based solution, healthcare professionals can focus more on care and less on administration. We're driven by a shared passion to make a lasting impact on the healthcare industry, creating a space where both our team and our customers thrive.
As an Onboarding Specialist , you'll help healthcare professionals successfully adopt AlfaDocs and transform the way they manage their practice.
Guide customers through the onboarding journey, from kickoff to successful adoption.
Deliver engaging training sessions for doctors, secretaries, and practice managers.
Manage onboarding projects, coordinating milestones, timelines, and stakeholders.
Handle challenging conversations with confidence, maintaining customer trust even in difficult situations.
Collaborate closely with Sales, Customer Success, Support, and Product to deliver a seamless customer experience.

Act as the voice of the customer, sharing insights to continuously improve our product and onboarding experience.
1+ year of experience in Customer Success, Onboarding, Consulting, Implementation, or Sales.
Strong stakeholder management and conflict resolution skills.
Ability to manage multiple projects while staying organized and focused on priorities.
Customer‐centric mindset with strong problem‐solving abilities.
Ability to influence customers through a consultative approach and build long‐term trust.
Passion for technology and digital transformation.
Experience with CRM and help desk platforms (HubSpot, Salesforce, Intercom, Zendesk, or similar).
Native Italian and fluent English (C1).
Based near Munich or Milan, or willing to relocate.
Contract : Every Alfa begins their journey with a 1‐year fixed‐term contract with the aim of renewing to an indefinite term.
30K‐32K + premio
21 20157 (Palazzo

Customer Onboarding Specialist

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