Commercial Loyalty Team Leader
Pubblicato il 30-08-2026 - Altro in Comune di Sesto Fiorentino
WHAT YOU'LL BE DOING DAY TO DAY Ensure the correct implementation of the Country Commercial Calendar Plan and analyse your activity performance; follow-up and communicate to key stakeholders the effects of commercial activities
Secure the vitality of the IKEA store and in all media by working closely with your store commercial team and using good examples from other stores to ensure customers feel inspired to visit the store more frequently
Cooperate with the Store Commercial Team to set the best store Add-on strategy and secure the correct implementation of the process within the store functions involved
Act as a member of the Customer Engagement & Loyalty function and proactively contribute to realize the Customer Engagement & Loyalty strategy in Store to achieve common objectives and goals
Contributor for driving the acquisition and the activation in store of IKEA Family members and IKEA Business Network members, developing and executing engagement programs, highlighting benefits and rewards to enhance the member lifetime value
Lead and communicate the commercial calendar,
store activity plan and CE & Loyalty KPIs and activities to your store colleagues in a way that motivates them to take ownership for their part in achieving the overall goals
Develop your team, its individual members, and their talent to have engaged coworkers and ensure a succession planning
Act quickly on commercial opportunities or threats to face a fast-changing business environment by monitoring the main KPIs, investigating local customer needs and their feedback in all the channels and analysing stock availability
Be an active player in working on sustainability initiatives with the team through ensuring sustainability priorities are reflected across store offering
WHAT YOU'LL NEED TO HAVE At least 2 years of experience in commercial & coordinating people
Broad knowledge of sales techniques
Broad knowledge of the HFB range and services and how to identify and realise opportunities for add