Quality Customer Service Specialist
Pubblicato il 30-08-2026 - alpitronic Americas in Italia
Your Responsibilities Monitoring the quality of error reports from the service department, including their systematic evaluation and analysis Oversight of the handling of service-related complaints using the 8 D methodology Training service staff on quality-related topics and specific customer requirements Providing operational support to service personnel in managing customer complaints Active involvement in the continuous development of products and the optimization of business processes Assisting in the creation and maintenance of service instructions Your Qualifications & Skills Graduation from a technical high school or a degree in electrical engineering, electronics, mechatronics, or a comparable field Several years of professional experience in a similar role, preferably in the automotive industry Knowledge of quality assurance methods and tools (e.g., 8 D, process approval, statistical process control) Familiarity with continuous improvement methodologies (e.g., 5 S, the 7 types of waste, PDCA) Basic understanding of risk management (e.g.,
FMEA) and project management is an advantage Proficient in MS Office applications Fluent in English and Italian, both written and spoken; knowledge of German is a plus Our Commitment Innovative work environment in a young, dynamic team High-tech projects in the future-proof sector of e-mobility Opportunities for advancement in a growing company A wide range of further training opportunities Total compensation: € 52.000-€ 77.000 of which 20% variable premio based on goal achievement Additional company benefits The compensation range provided is based on the current scope and location of the role. Should the position's responsibilities, seniority level, or location differ during the recruitment process, the applicable compensation range may be adjusted accordingly, in line with local market conditions and internal compensation frameworks.