Serve as the technical success point of contact for Arrow ECS partners and selected end customers. Build trusted relationships with partner technical leaders, architects, and delivery teams. Drive solution adoption and usage aligned to assigned business unit or geography. Develop and execute technical adoption plans to accelerate customer time-to-value. Identify and proactively resolve technical blockers and risks. Support partner enablement initiatives including workshops and technical briefings.
Collaborate with Citrix ATS, Sales Engineering, and Product teams. Role Alignment Geography: Global Job Description/Responsibilities: Serve as the technical success point of contact for Arrow ECS partners and selected end customers. Build trusted relationships with partner technical leaders, architects, and delivery teams. Drive solution adoption and usage aligned to assigned business unit or geography. Develop and execute technical adoption plans to accelerate customer time-to-value.
Identify and proactively resolve technical blockers and risks.

Support partner enablement initiatives including workshops and technical briefings. Collaborate with Citrix ATS, Sales Engineering, and Product teams. Key Performance Indicators (KPIs) Adoption metrics for assigned business unit or geography Customer Success Score (CSAT) Time-to-value and successful deployment rates Partner technical readiness and enablement completion Reduction in escalations and support dependency Expansion and attach influence Required Experience/Skills: 7+ years in technical roles such as Solutions Architect, Sales Engineer, or Technical Consultant Hands-on experience with Citrix technologies or adjacent platforms Experience working with channel partners or distributors Strong presentation and stakeholder communication skills Ability to operate effectively in global, matrixed environments Optional Experience/Skills: additional languages Compensation & Benefits: Quadri Base Salary Range: €86,338-€129,508 gross

Partner technical specialist

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