Director, Quality Management
Pubblicato il 30-08-2026 - Attività alberghiera in Italia
Begin Your Rosewood Journey The Rosewood Rome currently seeks a Director Front of the House for the most exciting preopening project in the eternal city of Rome. Candidate Profile - Education and Experience 2-year degree from an accredited university in Hotel Management, Hospitality, Business Administration or related major; 4 years’ experience as a leader in the guest services, front desk, guest relations and related professional area. International and pre-opening experience preferred background. Fluent English and Fluent Italian. Job Summary Directs and supports the Rooms front of the house operation, including Front office, Guest Relation and Concierge, Butler and VIP clienteling services. Areas of responsibility include Bell Staff, Concierge, Switchboard Operations, Guest Relations and Front Desk. As a division head, directs and works with managers and associates to successfully execute all front of the house operations and strives to continually enhance and exceed guest and associate satisfaction.
CORE WORK ACTIVITIES Leading Front of the House Team Creates solid SOPs and training manuals for the room’s operation team. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; Serves as a role model to demonstrate appropriate behaviours with a hands-on leadership style. Manages all day-to-day operations. Understands associates positions well enough to perform duties in leader or associate absence. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily. Keeps team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Conducts daily briefs and weekly department meetings. Embraces a clear and consistent communication regarding hotel strategies, goals and desired results. Reviews staffing levels to ensure that guest service, operational needs and financial objectives