Customer Experience

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7kcz8b

Customer Experience & Field Operations Specialist
RiDE's mission is to revolutionize urban mobility through an innovative electric multivehicle sharing service. We're looking for a friendly and solution-oriented specialist to provide daily assistance to our customers and improve our service by monitoring all customer contact channels (social media, website, CRM...). The role reports to and is supported by our Operations Specialist and collaborates with local partners to keep operations running smoothly.
Direct customer support via email, phone, chat, and social media.
Handle complaints, refunds, and provide operations support.
Use and monitor Customer Service/CRM software.
Manage field operations, monitoring, and support for local OPS partners.
Fluency in Italian and English.




Motivation and willingness to learn (first experiences are welcome).
Good communication skills and a strong listening attitude to satisfy client needs.
Practical attitude, strong problem‐solving ability, and drive to turn plans into action.
Experience as a sharing‐mobility user to truly understand customer needs.
Bachelor's degree and prior experience in Customer Experience, Operations, and/or Mobility are a plus.
Benefits
Opportunity to be part of a fast‐growing project and grow together with it.
Field position based in Parma; Great knowledge‐exchange opportunities with different industries and startups.
Smart‐working position based in Parma.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7kcz8b