Senior Success Plan Manager
Pubblicato il 30-08-2026 - SAP in Italia
Role Overview The Success Plan Manager is a core role within SAP Customer Services & Delivery and works closely with account teams and service delivery organizations to ensure customers achieve measurable outcomes from their SAP investments.
As a Success Plan Manager, you will act as a trusted advisor who supports customers in adopting, optimizing, and realizing value from SAP solutions including SAP S/4HANA, RISE with SAP, SAP Business Technology Platform (BTP), and SAP Business AI.
What you’ll do:
- Develop and maintain customer success documentation
- Drive governance customer meetings, including quarterly reviews and steering sessions
- Track adoption milestones, consumption indicators, and value realization inputs
- Ensure proactive risk identification and escalation preparation
- Collaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams
- Learn and apply SAP’s integrated toolchain including Holistic Engagement Planner (HEP), dashboards, Cloud ALM, and customer insights tools
- Contribute to continuous improvement of engagement quality and customer experience
Expectations and Tasks:
- Support executive-level customer relationships built on trust, transparency, and consistent delivery quality
- Ensure disciplined planning, execution, and follow-up across all Success Plan activities
- Provide clear, concise, and value-based executive communications and reporting
- Coordinate internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership
- Support coordination of internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership
- Ensure alignment between customer priorities, SAP recommendations, and delivered outcomes
- Uphold SAP standards for service quality, governance, and customer engagement excellence
What you Bring:
- STEM degree or equivalent technology experience.
- +5 years in project management or as a Functional/Technical Consultant with a team