Job family: Cargo & Airport Operations
We are pleased to announce an incredibly exciting opportunity to join our Airport Operations team in Milan as an Airport Services Duty Supervisor.
Supervise and control flight-handling activities such as Flight Editing, Check-in, Transfers, and Boarding, etc., in order to ensure a high service standard. Achieve optimum customer satisfaction and on-time departure of flights. Excellent skill to deal with flight delays, disruptions, denied boarding etc. Deputize Airport Services Duty Officer and/or Airport Representative.
Ensures the progress towards on-time flight closure and passenger boarding Supervises airport team in achieving on-time performance.
Facilitates the Ramp Handling activities in liaison with GHA, Caterers, Fuels, Maintenance, Cargo, and Crew to expedite departure. Utilization of maximum resources by planning efficient duty allocation for Customer Service Agents. Provides support to Airport Services Duty Officer in case of Flight Disruptions, Misconnections,

and Denied Boarding and ensures passengers are provided with all possible facilities. Ensures passengers are provided with full support during any disruption on his shift.
Any other operational tasks/responsibilities as may be assigned by the Airport Services Manager.
Bachelors Degree or equivalent
Fluent in English both written and spoken
Advanced Customer Relations trainings such as Passenger services (Altea), Baggage Services (World Tracer), Ground operations (GSM/GOM), Dangerous goods Regulations, weight and balance, Sound knowledge of Amadeus Reservations & Ticketing, including ID/AD tickets (Industrial/Agent Discounted tickets)
High computer literacy
5 years of job-related experience required
You must also have the right to live and work in Italy to be considered for this role
Please ensure your CV is uploaded in English.

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