Lead Customer Operations Manager
Pubblicato il 30-08-2026 - Altro in Italia
About Pelico
Pelico is an innovative French scale‐up on a mission to revolutionize manufacturing intelligence through resource optimization. We have developed a platform that enables factories to be more agile, efficient, and resilient, minimizing disruptions and ensuring continuous productivity. At the forefront of supply chain disruption management, we empower factories with unmatched agility and resilience. Our cutting‐edge SaaS Supply Chain Operations platform enables teams to swiftly navigate disruptions, ensuring maximum efficiency. Since 2019, we've transformed operations for industry leaders in aerospace, industrial equipment, and luxury watchmaking, driving impact in 15+ countries. Trusted by Airbus, Safran, Cartier, Daikin, and Eaton, we are redefining the future of manufacturing.
Our Core Values
Empowerment
Ownership
Resilience
Outcome Orientation
Playfulness
Your Role's Mission
As a Lead Customer Operations Manager, you will play a strategic and hands‐on role in maximizing the impact of the Pelico platform with our Italian customers. Acting as a trusted partner,
you will drive seamless onboarding, foster strong customer relationships, and collaborate cross‐functionally to ensure users extract maximum value from Pelico's solutions. Your work will directly contribute to accelerating our customers' operational performance and Pelico's growth.
Key Responsibilities
Build trusted customer relationships: strengthen relationships with customers to enhance their manufacturing intelligence with Pelico. Conduct business reviews to celebrate successes, plan goals, and resolve escalations empathetically.
Oversee customer onboarding and implementation: lead onboarding by visiting customer sites and ensuring smooth software implementation. Drive user adoption through clear and consistent communication.
Collaborate across teams and share feedback: partner with sales, marketing, product, and support teams to ensure seamless customer experiences. Share insights to influen