ppLeaf Space is a rapidly growing scale-up company and a leading provider of ground segment as-a-service (GSaaS) solutions.
Our innovative and proprietary concept is focused on providing satellite and launch vehicle connectivity as-a-service, enabling clients to efficiently manage their assets and fully exploit data.
Our GSaaS solutions have been recognized by the market for their efficiency, security, and effectiveness in supporting different applications, from remote sensing to IoT communications.
/p h3Mission Operations Lead (Ground Segment) /h3 pWe are looking for a senior profile able to operate in a complex, cross-functional operational environment and take ownership and leadership within the team.
/p pThe role sits at the intersection of operations, customer support, operational account management, product coordination, and program execution.
It requires someone capable of driving topics end-to-end, structuring execution across multiple stakeholders, and operating effectively in fast-evolving and time-sensitive environments.
/p pThis position is particularly suited for candidates with a strong operational mindset, systems thinking, and the ability to connect customer impact, operational processes, software platforms, and infrastructure constraints into a coherent operational approach.
/p h3Main responsibilities /h3 ul liManage the Operational Account Managers and Customer Support team, providing direction, coordination, and day-to-day leadership /li liSupport the growth and development of both the Operational Account Management and Customer Support groups as the organization scales /li liDrive customer support and operational account management activities in an "as a service" operational environment /li liContribute to the evolution and scaling of operational processes and customer operations /li liContribute to improving operational reliability, scalability,

and customer experience /li liDrive and coordinate complex operational and cross-functional initiatives /li liSupport and coordinate mission preparation activities, including pre-launch and LEOP readiness when applicable /li liCoordinate execution across Operations, Product, Infrastructure, and other internal stakeholders /li liStructure plans, priorities, timelines, and decision-making processes for operational and strategic topics /li liIdentify operational risks, dependencies, and mitigation plans /li liTake ownership of operational topics and drive them from definition to execution and closure /li liTake leadership responsibilities within the team /li /ul h3What we are looking for /h3 ul liStrong sense of ownership and accountability /li liAbility to operate effectively in fast-evolving environments /li liPragmatic and execution-oriented mindset /li liStrong communication and coordination capabilities /li liAbility to maintain clarity and structure in complex situationsComfortable balancing operational, technical, and organizational considerations simultaneously /li /ul h3What we offer /h3 ul liA key role at the core of our operational and customer success strategy, with high visibility and impact /li liA dynamic scale-up culture combining flexibility, autonomy, and strong execution focus /li liAccess to training and development programs to support continuous growth /li liFlexible hybrid or remote work policy (Italy based) /li /ul h3Compensation Transparency /h3 ul liReports to the Director of Operations /li liInternal Job Title: Head of Mission Management /li liSeniority level: Lead professional or Manager /li liJob location: Hybrid or remote (based in Italy) /li liSalary range: €55,000–€70,000, depending on experience /li liPotential variable compensation linked to performance and company goals /li liComprehensive benefits package including welfare platform and meal vouchers (Italy) /li /ul /p #J-*****-Ljbffr

Mission Operations Lead (Ground Segment)

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