Distribution Service Engineer - Italy

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ki6jf

ph3Your mission /h3 pSungrow is seeking a Distribution Service Engineer for Italy who combines technical expertise with customer support to enable clean energy growth.
You will help partners and customers get the best from our solutions in a fast-moving, collaborative service environment.
/p ul liManage hotline and ticket support for distributors, installers, and end users across the Italian market.
/li liDeliver technical training sessions for distributors and installers to strengthen product knowledge and service quality.
/li liSupport onsite troubleshooting activities together with the Partner Success Manager.
/li liJoin selected pre-sales customer visits in close collaboration with the Account Manager.
/li liCreate and maintain FAQs, online learning content, and technical documentation for the region.
/li liPrepare regular service and performance reports for weekly, monthly, quarterly, and annual review cycles.
/li /ul h3Your profile /h3 pTo be successful in this role, you should have the following qualifications and background: /p ul liBachelor's degree or higher in Electrical Engineering or a comparable technical field.
/li liAt least 3 years of experience in after-sales,



technical support, or service within PV, ESS, OM, or a similar energy-related environment.
/li liStrong interest in clean-tech and a customer-focused approach to solving technical challenges.
/li liFluent in Italian and English at C1 level; Chinese language skills are a plus.
/li liComfort with Microsoft Office and the ability to quickly learn new tools and internal systems.
/li liIndependent, focused, adaptable work style in a dynamic, fast-paced environment.
/li liWillingness to travel occasionally, approximately 5–10% within the local market and to the wider EU service team.
/li /ul h3Why us?
/h3 pJoin our Distribution Service team and help shape the customer experience in one of Europe's most exciting clean energy markets.
This team supports partners, solves technical challenges, and builds long-term trust in our PV and ESS solutions.
You will work with international colleagues, grow your technical and customer-facing skills, and contribute to a business actively driving the energy transition forward.
/p /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ki6jf