Customer Success Manager Italy

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7kigmk

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As our Customer Success Manager for Italy, you will be the strategic anchor for our expansion, focusing heavily on senior stakeholder management and end-to-end project management. You will navigate complex client landscapes, align C-level expectations, and execute the flawless rollout of our innovative payment platform across major Italian car dealership groups.

Your mission

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- Stakeholder management: Serve as the primary, high-level liaison and trusted advisor for our Italian customer portfolio
- Project management: Drive the end-to-end implementation of our innovative payment process platform from kickoff to final rollout
- Risk mitigation: Identify onboarding bottlenecks proactively and resolve them cross-functionally through rigorous project tracking
- Training leadership: Lead comprehensive education sessions both remotely and on-site to ensure seamless product adoption by operational managers
- Account expansion:



Upgrade existing clients to advanced feature sets by continuously demonstrating long-term strategic value
- Product alignment: Translate direct customer feedback into actionable project requirements for our internal product and engineering teams

Your profile

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- Project expertise: Minimum 5 years of digital multi-project management, ideally backed by a proven track record of complex software implementations
- Stakeholder skills: Executive presence that allows you to confidently manage, navigate, and negotiate at C-level, even in tense situations
- Hard skills: Advanced background in FinTech, digital payment solutions, or the automotive SaaS environment
- Workflow management: Structured working style with the ability to orchestrate multiple enterprise-level projects simultaneously under pressure
- Languages & mobility: Native or bilingual Italian language skills combined with business-flu

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7kigmk