Royal Caribbean Group is hiring through Hosco in Lazio, Italy.
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Qualifications1year+hotelexperienceincustomerserviceorrelatedindustry
Provenexperienceinprocessingguest-facingfinancialtransactions(includingcashand/orcreditcard/digitalpayments)
AwarenessofU.Scurrencyandexchangerates(preferred)
ProficiencyinItalian
Duties and ResponsibilitiesGreets all guests immediately with a friendly and sincere welcome.
Uses a positive and clear speaking voice, taking the time to understand all requests in detail.
Responds to escalated guest concerns in a considerate, professional and positive manner by showing empathy and listening actively.
Always looking the part, the Guest Services Officer plays a key role in being the first impression for the brand to our guests.

Through effective ownership and initiative the Guest Services Officer will seek to take accountability for delivering an outstanding guest experience through problem resolution.
Maintains current knowledge of all ship's regular events and special functions by reviewing all available data to provide guests with accurate and up-to-date information to answer questions and handle any special requests.
Proper telephone etiquette is a key requirement.
Must ensure that telephones are answered promptly using positive and clear English communication, using the guest name when possible.
Provides all services of the Guest Services desk; including, but not limited to: tracing missing luggage, cash services, safety deposit box service, lost and found service, printing and issuing of guest Sea Pass cards, and broadcasting ships announcements.
Experience in the hospitality industry is preferred.
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Please see the full vacancy for the benefits offered by Royal Caribbean Group.
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Guest Services Officer

Maestra

Bagnino

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