Job Title: Desktop Support Engineer | ITAZON Technologies | Milan, Italy
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Recruiting Company: ITAZON Technologies
Job Location: Milan, Italy
Job Type: Full-Time (Onsite) | B2B Freelance Contract
Position Summary
ITAZON Technologies is seeking a skilled Desktop Support Engineer to provide onsite L1 and L2 technical support for end users in Milan.
This role is ideal for an IT support professional with strong troubleshooting expertise across desktop, network, hardware, software, and Microsoft technologies, combined with a customer-focused approach to service delivery.
Detailed Job Description
As a Desktop Support Engineer, you will serve as the primary point of contact for end?user technical issues, ensuring the smooth operation of workplace technology and IT services.
You will provide hands?on support for Windows environments, Microsoft 365, Active Directory, hardware devices, peripherals, and network?related issues while managing incidents through established service management processes.
The role requires a proactive professional capable of diagnosing and resolving technical challenges efficiently while maintaining service?level agreements (SLAs).
You will also collaborate with vendors and internal support teams to deliver a seamless IT experience across the organization.
Key Responsibilities
Provide onsite L1 and L2 desktop support to end users
Troubleshoot and resolve hardware, software, operating system, network, and application issues
Support Microsoft Windows environments, Microsoft 365, Active Directory, printers, laptops, and peripherals
Manage incidents, requests, and updates through ticketing and helpdesk systems
Ensure service requests are resolved within agreed SLAs
Perform hardware installation, maintenance, diagnostics, replacements,

and repair activities
Configure and support desktop, laptop, and workstation deployments
Coordinate with third?party vendors for hardware and service?related issues
Support audio?visual (AV) equipment and meeting room technologies
Provide basic administration and support for macOS devices, mobile devices, and Mobile Device Management (MDM) platforms
Required Qualifications & Skills
Bachelor's Degree in Computer Science, Information Technology, or equivalent technical qualification
Experience providing L1 and L2 Desktop Support in enterprise environments
Strong knowledge of Microsoft Windows operating systems
Hands?on experience with Active Directory and Group Policy Objects (GPO)
Experience supporting Microsoft 365 applications and services
Familiarity with helpdesk and IT service management tools
Strong troubleshooting and diagnostic skills across desktop and network environments
Excellent communication and customer service skills
Ability to work effectively in fast?paced and xysqume project?driven environments
English language proficiency at B2 level or higher
EU Passport holder or eligible to work in Italy
Nice?to?Have Skills
CompTIA A+ Certification
Microsoft Certified Professional (MCP) or equivalent Microsoft certifications
Experience with Mobile Device Management (MDM) platforms such as Intune
Knowledge of macOS administration and support
Experience supporting conferencing, collaboration, and AV systems
Recruitment Pro Tip
Ensure your CV prominently highlights keywords such as Desktop Support, L1 Support, L2 Support, Windows Administration, Active Directory, Group Policy (GPO), Microsoft 365, Helpdesk, ITSM, Hardware Troubleshooting, Incident Management, SLA Management, Printer Support, Laptop Deployment, macOS, Mobile Device Management (MDM), and Customer Support to maximize ATS visibility and recruiter shortlisting success.
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Desktop Support Engineer | Itazon Technologies | Milan, Italy

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