At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet.
We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
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Come join us as you are.
We believe diverse perspectives make us stronger and more innovative.
In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.
Join us in our exciting quest to build the future home!
About the role:
This role is responsible for driving continuous improvement across service operations, tools, and processes, acting as a key link between business, IT, and the service network.
We are looking for a curious, proactive, and resilient individual who enjoys challenges and wants to actively drive change within a dynamic service environment.
Location
The role is based in Assago.
What you'll do:
Proactively gather feedback from our external service network (ISPs) to identify inefficiencies and opportunities (processes, tools, procedures) identifying issues or bottlenecks, proposing improvements and new ways of working
Assess feasibility of initiatives and build data-driven business cases, promoting initiatives and securing alignment/buy-in
Lead the development and implementation of business solutions (e.g., new tools)
Act as key user of systems, ensuring alignment and integration across platforms

Support adoption by ensuring usability and effectiveness of solutions
Design and deliver training programs on tools and processes independently preparing training materials (presentations, guides, technical content) monitoring effectiveness
Manage issues and identify solutions related to connected appliances in cooperation with central support and development teams
Collaborate with international teams (IT support and development, HQ technical support)
Who you are:
Solid technical or operational background with exposure to projects or process improvement
Experience in service environnement, technical support, or service networks
Solid understanding of IT systems and business applications
Strong proactivity and continuous improvement mindset
Excellent communication and training skills
Assertiveness and stakeholder influencing ability
Comfortable working in dynamic and challenging environments
Strong problem-solving skills
Fluent English (required for interaction with international teams) and Italian
As part of the Electrolux Group, we will continuously invest in you and your development.
There are no barriers to where your career could take you.
At Electrolux Group, we believe in fairness and inclusion.
Salary is defined in a transparent way, considering experience, skills, and performance.
The annual gross base salary starts from €37,******, depending on qualifications and experience.
xysqume The role is covered by the Italian Metalworkers' National Collective Labour Agreement (CCNL Metalmeccanici).
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Service Technical Training & Systems Specialist

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