Italian-Speaking Customer Service Representative

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7kj7m0

ph3Job Overview /h3pWe are hiring an Italian-speaking Customer Service Representative to support customers with logistics and delivery-related inquiries.
The position is bon-site in Piraeus, Athens, Greece /b, providing the opportunity to work in a dynamic international support environment.
/ppYou will communicate with customers across multiple channels and help resolve service requests while ensuring a smooth and positive customer experience.
/ph3Key Responsibilities /h3ulliProvide assistance to customers through phone, email, and digital channels.
/liliHelp customers track shipments and obtain delivery updates.
/liliAddress billing questions and support payment-related inquiries.
/liliProcess customer claims and service requests.




/liliProvide guidance on service features and account management.
/liliResolve customer complaints and ensure a satisfactory outcome.
/liliMaintain accurate documentation of all customer interactions.
/li /ulh3Requirements /h3ulliNative or fluent Italian (C1 level or higher).
/liliEnglish proficiency at B2 level.
/liliExcellent communication and interpersonal skills.
/liliBasic knowledge of computer systems and applications.
/liliAbility to work in a fast-paced customer service environment.
/liliStrong attention to detail and problem-solving abilities.
/li /ul /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7kj7m0