Night Manager...

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7kjkn7

Job Title: Night Manager

The Night Manager is responsible for overseeing front desk operations during overnight hours, ensuring accurate financial reconciliation, and providing exceptional guest service. This role plays a key part in maintaining hotel security, handling emergencies, and preparing daily reports to ensure a smooth transition to the morning team.

JOB OVERVIEW/RESPONSIBILITIES

Front Desk & Guest Services

- Greet guests and handle late-night check‑ins and early‑morning check‑outs
- Respond to guest inquiries, complaints, and service requests during overnight hours
- Provide professional assistance in emergency situations, including medical incidents and facility alarms

Night Audit & Financial Reconciliation

- Review daily transactions and reconcile guest accounts with accuracy
- Post room charges, taxes, and additional fees correctly to PMS
- Verify all front desk transactions and ensure accurate system postings

Reporting & Handover

- Prepare daily audit and financial reports
- Ensure a clear and accurate handover to the morning shift team

Security & Property Monitoring

- Monitor hotel security systems and conduct overnight safety checks
- Maintain a safe and secure environment for guests and staff

Operations Support

- Support overall front desk operations during night shifts
- Ensure smooth hotel operations throughout the overnight period

Training and support will be provided to help you succeed in the role.

REQUIREMENTS: Must

Experience

- Ability to work independently during overnight shifts




- Experience working in a customer‑facing role during late-night or early-morning hours

Education & Qualification

- Valid working visa in Japan
- Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation)

Skills

- Strong attention to detail and accuracy in financial and operational tasks
- Ability to manage time efficiently and prioritize tasks during overnight hours
- Basic computer skills and confidence using hotel systems

Language Skills

- Business level or above in English

Competencies

- Ability to remain calm and professional under pressure
- Strong sense of responsibility when working during overnight hours
- Flexibility to work overnight shifts, including weekends and holidays
- Friendly, polite, and professional attitude toward guests and colleagues

REQUIREMENTS: Preferred

Experience

- Previous experience in night audit, front desk operations, or hotel finance
- Experience using a Property Management System (PMS)

Education & Qualification

- AED certification or first aid training
- Background in hospitality, accounting, or finance‑related education

Skills

- Ability to identify inefficiencies and suggest process improvements




- Strong problem‑solving skills in fast‑paced or unexpected situations

Language Skills

- Conversational level or above in Japanese

Competencies

- High energy and focus during night shifts
- Proactive mindset with a strong sense of ownership
- Willingness to work 5 days per week, with occasional 6th day shifts (with additional pay)

EMPLOYMENT TERMS AND CONDITION

Contract Period & Renewal

- Contract Period: 11/2/2026 - 3/30/2027
- Contract renewal: Applicable
- Reason of Renewal:
- Employee’s work performance and attitude.
- Company’s business demands.

Duty, Work Location & Scope of Changes

- Duty: may be changed as determined by the company
- Initial Work Location: one of the company’s properties in Niseko Area, Hokkaido
- Scope of changes: company properties in Niseko Area, Rusutsu or Furano.
- Training may be conducted at other location.
- Employees may be required to work at different properties based on operational needs.
- The initial assignment will be determined by the company.

Commuting & Workplace policy

- Private Vehicle Commuting: Not permitted
- Measures to prevent passive smoking: indoor smoking prohibited

Working hours, Days off & Overtime

- Working hours / Shift schedule: Up to 8 hours between 22:00 to 07:00
- Days off: two days off per week (based on shift schedule)
- Overtime: Yes
- Monthly Average Overtime Hours: 10 hours per month
- 36-Article Agreement (overtime): Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected)

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7kjkn7