If you’re confident managing client relationships, navigating fast-paced environments, and balancing service quality with financial performance this role is for you.
Sewell, New Jersey / Naples, Florida

NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we’ve helped multi-site organizations achieve real cost savings through industry-leading technology, operational excellence, and a deep understanding of brand standards.
We believe strong client relationships are built through accountability, communication, and teamwork.
You’ll serve as the primary liaison between corporate clients, internal teams, and our Independent Service Providers (ISPs), owning a dedicated book of business from end to end.
Build and maintain strong client relationships to retain and grow business
Lead client meetings and support Quarterly Business Reviews (QBRs)
Handle escalations and coordinate resolution with Operations and ISP partners
Oversee work order activity, service performance, and SLAs
Review financial reporting, monitor margins, and address billing or proposal issues
Collaborate with Sales on growth opportunities and maintain CRM activity
Mentor and support Client Relationship Specialists and Associates
Relationship-focused professionals comfortable working with corporate clients
Strong communicators who can address service, pricing, and performance questions
Team-oriented leaders who enjoy mentoring and collaboration
High school diploma or GED

~3+ years of client relationship management, account management or operational leadership (facilities, service management or similar industries preferred)
~ Strong understanding of client service, financial metrics, and KPIs
~ Comfortable with reporting tools, CRM systems, and Microsoft Office (Power BI a plus)
~ Competitive starting salary at $60k based on experience
~ PTO package including Holiday, vacation, personal and sick time
~ Medical plans with employer contribution
~401(k) with company match
~ Employer-paid life insurance ($15,000)
~ Employee Assistance Program (EAP) with insurance plan
~ Optional Dental, Vision, Pet Insurance, Legal & Identity Protection
~ Innovation: Driving results through technology and operational excellence
Supporting clients, communities, service providers, and employees
NEST is proud to be an Equal Opportunity and Equal Pay Employer.
Works well as a member of a group
Innovative
Consistently introduces new ideas and demonstrates original thinking
Capable of carrying out a given task with all details necessary to get the task done well
Inspired to perform well by the praise of coworkers
Inspired to perform well by the completion of tasks
Inspired to perform well by monetary reimbursement
Inspired to perform well by the ability to contribute to the success of a project or the organization
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

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