Software (Technical) Support Engineer (F/M/D)
Pubblicato il 30-08-2026 - Applied Materials in Milano
Who We Are
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Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
What We Offer
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- Salary: €60,000.00 - €82,500.00
- Location: Dresden,DEU, Grenoble,FRA, Leixlip,IRL, Milan,ITA, Nijmegen,NLD
You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible - while learning every day in a supportive leading global company.
Your key responsibilities as a Software (Technical) Support Engineer
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- Software System Troubleshooting - analyze reported problems validate solutions, provide troubleshooting plans to discover root cause to deliver rapid resolution on systemic issues (Microsoft Server / Network Topology / Applications)
- Software Installation Imaging - Install configure software images on Early Learning Shipments (ELS) / New product Introductions (NPI) / First In Fab tools (FIF), document perform first of kind installs on High Volume Manufacturing tools (HVM), develop train on Software procedures
- Software Test Validation - Collect incorporate customer specific test scenarios, construct simulators for testing troubleshooting, execute test plans to validate software releases (test suit)
- Create, test, and verify installation/upgrade instructions for Applied Materials' product releases.
- Understand, research, and resolve internal and external application and systems issues, investigate in customer's high value problem (HVP), systematic bugs or systematic software failures.
- Customer Engagement Training - Foster customer trust in Applied Materials Software, consult on Factory Automation scenarios (FA), resolve questions on tool operations settings
- Provide on‑going training to customers and customer engineers (CE) for technical products and systems issues.
- Assist in analysis of customer OS performance, integration, and database management issues. Deliver updates and reports to managers, partners, and peers.
Your education and experience
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- A degree in Computer Engineering, Electrical Engineering, Automation or related
- 2-4 years of professional experience in software testing, test cases, documentation, and network technology is preferred
- Strong communication skills in English, with German being beneficial as well
- A team player with a willingness to work in multi-disciplinary teams
- Explains complex information to others in straightforward situations
- Excellent analytical and organizational skills
- Willing to do business trips to customer in Europe and to the headquarters in the US, up to 50%
What you can expect from us
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- Onboarding with industry experts from the Applied Materials global team and a local buddy.
- Learning and development opportunities through continuous professional training and personal skills development.
- A variety of tasks in an innovative and international technology company.
- Reasonable salary and benefits including bonus programs, company pension plan, employee stock purchase program
Additional Information
Time Type: Full time
Employee Type: Assignee / Regular
Travel: Yes, 50% of the Time
Relocation Eligible: No
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target premio amount at 100% goal achievement. xysqume
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
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