Categoria: Industrial / Manufacturing
Luogo di lavoro: Milano e provincia
International automotive player in start-up phase in Italy (Milan)
Ownership of After Sales and Warranty set-up
Reporting to European management, the candidate will be responsible for building and developing the After Sales function, with a focus on warranty, technical training, and quality processes. This position will play a key role in defining procedures, setting up operations, and supporting the company's growth in Italy.
Build and implement technical management, training, warranty, and claims processes, including team set-up;
Provide technical support and contribute to the development of quality and warranty systems;
Define and monitor KPIs for the technical quality team and service network;
Implement the technical quality business plan;
Develop and execute training plans;

Set up and manage technical training sessions;
Define and track KPIs for the warranty team;
Lead warranty business planning and manage warranty operations across service stations and dealers;
Support additional activities within the After Sales department.
Requisiti: Fluent in Italian and English;
Experience in a similar role within the Automotive industry (OEM or distributor), preferably within the European market;
Strong understanding of aftersales, warranty, and technical quality processes;
Experience managing dealer and service networks;
Hands-on, proactive approach, with the ability to operate in a start-up environment;
Strong organizational and stakeholder management skills.
J-18808-Ljbffr

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