Customer Experience Lead
Pubblicato il 30-08-2026 - Cohabs in Monza
Location: Milan, Italy (On-Site)
Start Date: ASAP
Type: Full-time
Languages: Fluent Italian and English. A third language is a strong plus.
Compensation: €26,000 - €40,000 gross annual salary depending on experience.
About Cohabs
At Cohabs, we design and operate beautiful, fully furnished coliving homes where people from all over the world can feel at home, connect, live together, and create meaningful shared experiences.
We combine hospitality, real estate and community to create a new way of living for modern professionals.
About the opportunity
We are now looking for a Customer Experience Lead — Italy to take ownership of the member experience across our Italian platform.
This is a key role in a small, fast-growing team. You will not simply "support" customer experience: you will help build, improve and scale it as Cohabs grows in Italy.
Your mission
You will own the member journey in Italy: from onboarding and move-in, to daily life in the houses, issue resolution, community building, retention and move-out.
This is a hybrid role between hospitality,
real estate operations, community building and startup execution.
You will need to be warm, natural and empathetic with members, but also structured, fast and hands-on when solving operational problems.
In short, you will help make Cohabs feel like home in Italy.
What you will own
You will take ownership of the customer experience function for Cohabs in Italy.
Your responsibilities will include:
- Owning the end-to-end member experience in Italy, from move-in to move-out.
- Becoming the main point of contact for members and ensuring they feel listened to, supported and at home.
- Managing move-ins and move-outs with a warm, smooth and professional experience.
- Handling day-to-day member requests with speed, empathy and ownership.
- Coordinating property-related issues with contractors, suppliers and internal teams until problems are fully solved.
- Visiting houses regularly to check quality standards, identify issu