Own Customer Care in Italy: lead the existing Customer Care team, overseeing day-to-day operations, team management, hiring, and initiatives to drive customer satisfaction and retention.
Lead Lexroom's Customer Success expansion into new geographies: set up local teams, design and roll out new initiatives, and ensure playbook delivery as Lexroom enters new markets - working in close coordination with the teams already leading international expansion.
Act as a key point of reference for Customer Care both locally and internationally, ensuring consistency of standards, processes, and customer experience across markets.
Requirements
~7-8+ years of experience within Customer Success, Customer Care, or Support functions.
~2-3+ years of experience as a people manager, ideally within Customer Success, Customer Care, or Support functions.
~ Proven experience managing teams both locally and internationally - you know how to lead in-country operations while coordinating across geographies.
~ Must have: experience working in international (EU) contexts.

~ Experience operating in a scale-up / hyper-growth environment.
~ You have a proactive mindset, love solving problems, and enjoy working in a fast-growing startup environment.
~ Fluent in Italian and English.

Core Competencies
Demonstrates extensive experience in Customer Success and Customer Care, with a strong focus on team management and operational excellence in international contexts. Proven ability to drive customer satisfaction and retention while leading initiatives in fast-growing environments.
Highest-signal resume keywords
Customer Success Management
Team Leadership
International Operations Management
Proactive Problem Solving
Fluency in Italian and English
Hard Skills
Customer Care
Customer Support
Team Management
Operational Oversight
Initiative Design
Market Expansion
Playbook Delivery
Scale-Up Experience
Hyper-Growth Environment
Soft Skills
Proactive Mindset
Problem Solving
Collaboration
Industry Keywords
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CUSTOMER SERVICE MANAGER_GESTIONE CLIENTI

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