Customer Service Representative

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7knt20

Customer Service Representative (gn) - Location: Milan/Italy
Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team
What you can expect
Joining our Customer Service Credit & Risk Team, you will play a key role in supporting customer account management. Specifically, you will be responsible for:
- Managing all correspondence with our customers by telephone ande-mail with high quality assistance level
- Processing requests and complaints from customers (for examplemanage card blocking, pin generation, shipment tracking, limit exceeding)




- Maintaining the quality of customer informationin a CRM
- Monitoring the payments flow
- Managing bank account change & SEPA mandate
- Performing the Cash Collection activity

What makes you stand out
- Bachelor's degree
- Previous customer service experience in a commercial servicecompany (at least 2 years)
- Familiar with payment monitoring and cash collection
- Familiar with MS office
- Excellent communicative skills
- Strong customer orientation
- Proactivity and high attention to details
- Good team player
- Italian fluency written and spoken (mandatory)
- Good knowledge of the English language (B2 level)

Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or tempo parziale (min. 30h/week). Many of our employees work part-time or in flexible workin

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7knt20