Front Office Agent
Pubblicato il 30-08-2026 - CARDO ROMA, AUTOGRAPH COLLECTION in Roma
Overall Job Purpose-The Receptionist will enjoy working with a guest focused front office team, prepared to do whatever it takes to deliver exceptional stays for our guests’ pre-arrival, in house and after departure. - When the guests arrive, they will be pleased to find receptionist polished appearance and dedication to exceptional service that delights in the details. Will feel a sense of accomplishment knowing that have impressed each guest with personalized attention. - Processing check-ins, check-outs, guest requests and enquiries.- Focusing on delivering exceptional standards of customer service- Cash and Key security and control.Competencies• Excellent Communication Skills• Initiative and the Anticipation of needs• A warm, people-oriented demeanor• A team-first attitude • Flexibility, problem-solving skills and multi-tasking ability • Positive outlook and outgoing personalityQualifications, Skills &,
Experience• Fluent in both Italian and English. Knowledge of additional languages is a plus• Strong understanding of front desk, guest services• Great conversational skills and teamwork-orientedCandidate profileEducation and ExperienceMinimum 2-year experience in similar role in comparable property with sizeable rooms and meeting spaces.Preferred:• Has demonstrated the ability to always work on behalf of Guests• Has demonstrated the ability to work with other Team Members• Successful track record of working in a collaborative/matrixed environmentPrincipal AccountabilitiesMaintaining Guest Services and Front Desk Goals1. Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure