Customer Engagement Intern
Pubblicato il 30-08-2026 - Electrip Italy in Roma
About UsAt Electrip, we are shaping the future of sustainable mobility by building and operating state-of-the-art electric vehicle charging networks across Europe. Driven by innovation and a passion for clean energy, we combine smart digital solutions with high-power infrastructure to power the transition toward a greener tomorrow.To support our fast-growing team, we are looking for a motivated intern ready to jumpstart their career and help us power the transition toward a greener tomorrow.The RoleWe are looking for a junior resource to join the Customer Engagement & Management team, reporting to the Customer Engagement & Management Executive of the West Hub.The role oversees administrative activities related to the active and passive billing cycle and supports the team on operational tasks with direct customer contact.This is a cross-functional role with scope extended to the three Hub countries:
the resource will be primarily based in Italy but will operate in constant interaction with colleagues in Croatia and Greece and with corporate functions.Key ResponsibilitiesActive BillingVerification of the correct issuance of B2C and B2B invoices, with consistency checks against contracts, applied tariffs, and charging sessions.Verification of invoices related to roaming partners.Management of billing requests addressed to landlords, with oversight of timelines and responses.Preparation of credit notes and adjustments to support the resolution of identified anomalies.Passive BillingEntry of relevant invoices into the system, with verification of supporting documentation.Consistency checks against contracts, purchase orders, and agreed conditions.Identification and management of discrepancies, with follow-up with internal stakeholders and suppliers.Monitoring of approval workflows and the progress status of ongoing cases.Collaboration with the Finance and Treasury teams in support of monitoring and reconciliation activities.Operational SupportManagement of charging card